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Operations Manager

Operations Manager

The general responsibility of this role is managing the day-to-day operation of the project on the ground and providing support to the A55 DBFO Rep.  

 

The Project is the A55 DBFO in north Wales. The DBFO Rep is responsible for delivery of the project in conjunction with the wider team and is answerable to the Board. 

Information

Location

A55, North Wales

Reporting To

Line Management by Vercity General Manager with Functional Management to the A55 DBFO Representative (Rep).

Key Responsibilities

Key responsibilities:  

 

 The key responsibilities of the Operations Manager include. 

 

PFI Project Agreement 

  • Support the A55 DBFO Rep to ensure the delivery of, and compliance with, all obligations of the Project Agreement, Project Finance documents and associated contract documents on behalf of the Project Company. 
  • Maintain an understanding of the Project Agreement, Schedules to the Agreement and associated Service Provider sub-contracts. 
  • Manage projects as required to fulfil the Contract. Ensure relevant notices are in place. Check specifications, Contract documents and designs. Ensure and check BAPA notices are in place 
  • Manage the Liaison procedures once approved by the A55 DBFO Rep. Promote effective liaison with the Authority service users. Work collaboratively with all personnel assigned to aid the A55 either with routine or handback items. Liaise with CT Group, stakeholders for MSB – assist the Menai PM and point of contact with the Assistant Dept. Rep. 
  • Identify improvements to the network for discussion with the Welsh Govt., A55 DBFO Rep and the Board. 

 

Management Support  

  • Support the delivery of Vercity’s obligations under the Management Services Agreements.  
  • Assist the A55 DBFO Rep in all elements of Insurance and Legal claims made against the Projects, ensuring Service Providers and the Authorities adhere to the appropriate claims procedure.  
  • Maintain the highest standard of communication and presentation via telephone, email and in person. 
  • Step in for the DBFO Rep at meetings when required including at the Board. 
  • Organise and co-ordinate all meetings required to advance the specific strands of the project in line with the direction of the A55 DBFO Rep.  Manage and chair the bi-monthly and the bi-annual meetings. 
  • Coordinate Requests for Information from the Welsh Government and distribute the responses.  
  • Produce necessary reports as required by the Contract. Produce and deliver the Annual Reports. Produce and deliver the Annual Report check Lane Closure Charges. 
  • Update Vercity management systems. 

 

Service Performance Management 

  • Manage liaison with all stakeholders.  Includes hosting the annual liaison meeting, liaise with Network Rail – Britannia,  
  • Assist the A55 DBFO Rep in the correct application of contractor and sub-contractor performance monitoring regimes,  
  • Ensure that all Service Provider, suppliers and sub-contractors provide evidence of contractual compliance with regard to all matters and in particular:  
  • Compliance with performance reporting requirements and the Performance Management System in respective Sub Contracts; 
  • Adherence to the Authority policies and procedures and statutory and legal obligations, including Health and Safety law, Insurance and Employment regulations
  • Produce the TTRO’s, orders (OFIs) and manage AWN works, in line with the A55 DBFO Rep’s instructions.
  • Manage the health and safety requirements for the Project. and manage the service provider to achieve compliance.
  • Assist with the preparation of CDM documentation and complete checks on suppliers.
  • Be the main point of contact for all compliance matters with assistance from the A55 DBFO Rep, and Quality Director. Liaise with the Quality Director for quality processes confirmation.
  • Understand engineering and ecological constraints on projects and identify approaches to achieve delivery within timescales and budget. 
  • Ensure Streetworks notices, TTROs are in place – direct the APM to support production of these items.
  • Coordinate the duties of the L&E contractor in conjunction with EcoScope Manager and the A55 DBFO Rep.
  • Assist the A55 DBFO Rep with programming works and coordinating activities to achieve common sense approach for delivery.
  • Deliver Lifecycle projects. Manage minor projects as directed by the DBFO rep. and support major projects.
  • Work with stakeholders to deliver value driven works that makes best use of TM on the network. 
  Other Duties  

  • Coordinate the production of project Board packs ensuring that all content is to a professional standard and is delivered to the agreed timetable. 
  •  The needs of the Project may change and other duties may be required, these will be pre–agreed with the DBFO Rep and Vercity. 
  • There may be a rare requirement on occasions to work out of hours if there are emergencies on the network. 
  • Participate in the orientation programme for new staff recruited to Vercity 

 

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time with the Corporate and local business needs of Vercity Group Ltd and the particular PFI contract.  It will therefore, be subject to periodic review. 

This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time with the Corporate and local business needs of Vercity and the particular PFI contract. It will therefore, be subject to periodic review.

Person Specification

EXPERIENCE and KNOWLEDGE  
Essential 

  • Minimum of 10 years’ experience delivering civil engineering projects particularly within the Highways discipline. 
  • Experience of contract specifications and drawings including checking of accuracy from suppliers. 
  • Acting as Client or Project Sponsor on schemes 
  • Has managed contractors and consultants in a previous role. 
  • Understands the principles of the Procurement Act 2023 
  • Able to inspect and identify assets on the ground. 
  • NEC 3/ 4 contract delivery and management background. 
  • Experience of managing and delivering CDM compliant schemes including the ability to review RAMS 
  • Experience of Emergency planning  
  • Experience of liaison with blue light services for highway projects 

 

Desirable 

  • Working within a PFI/DBFO environment.
  • Managing service providers’ performance.  
  • Knowledge of quality, environmental and health and safety standards and industry specifications. 

 

SKILLS  
  • The ability to lead on collaborative approaches, to drive improvements whilst maintaining effective relationships. 
  • Excellent Stakeholder Management including managing expectations. 
  • Customer Relationship Management (CRM). 
  • Team player with competence to make unilateral decisions when required 
  • Computer literate. 
  • Problem solving and effective prioritization. 
  • Broad Management skills, confident meeting management, ability to drive actions to effective solutions.  
  • Make unilateral transparent decisions for low-risk elements. 

 

PERSONAL ATTRIBUTES 
  • Quality and timely written and spoken communications.  
  • Able to work effectively and efficiently in a small team.  
  • Able to work flexibly from the office and home. 

 

QUALIFICATIONS 
  • IOSH or SMSTS qualification or working towards. 
  • IEng and Professional Membership of appropriate institutions such as CIHT, ICE etc. or working towards. 

Vercity believes that diversity is paramount to driving creativity, innovation and value for our clients and for our people. All applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background.

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