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Operations Manager

Operations Manager

The general responsibility of this role is providing day to day support to the project General Manager and providing similar support to other projects within Vercity from time to time. 

 

Specifically, this will be achieved by: 

  • Providing efficient and timely management and administrative support to the General Manager(s) in all aspects of managing the projects. 
  • Management of office communications and documentation, liaison with Service Providers and Authority/Trust Staff to ensure an effective level of service is maintained. 

 

Where an Operations Manager is responsible for more than one project any reference to the singular should be read as pleural as relevant. 

Information

Location

TBC – with travel to Vercity offices and project locations as required

Reporting To

General Manager

Key Responsibilities

Key responsibilities:  

 

  

PFI Project Agreement 

  • Support the General Manager to ensure the delivery of, and compliance with, all obligations of the Project Agreement, Project Finance documents and associated contract documents on behalf of the Project Company 
  • Maintain an understanding of the Project Agreement, Schedules to the Agreement and associated Service Provider sub-contracts 
  • Attend Service Review meetings leading on behalf of the Project Company as required 
  • Deputise in the absence of the Asset Manager  

 Management Support  

  • Support the General Manager(s) as required in the delivery of Vercity’s obligations under the Management Services Agreements.  
  • Provide line management support to the Vercity team and 3rd party Contractors to the Project Company 
  • Assist the General Manager(s) in all elements of Insurance and Legal claims made against the Projects, ensuring Service Providers and the Authorities adhere to the appropriate claims procedure  
  • Act as representative on multidisciplinary groups and committees.  
  • Manage office records and filing systems, both electronic and paper-based 
  • Deal with incoming and outgoing communications as required by the General Manager  
  • Maintain the highest standard of communication and presentation via telephone, email and in person 
  • Organise and co-ordinate all meetings required to advance the specific strands of the project in line with the project plan and the direction of the General Manager(s) 
  • Receive Information Bulletins from the Authority/Trust and issue to the appropriate consortium member for action 
  • Coordinate Requests for Information from the Authority/Trust and distribute the responses 
  • Monitor sub-contractor compliance with national standards, HTM’s, best practice and legislation or as required within the Project Agreement. 
    • Ensure application of environmental and health and safety standards. 

     

    Service Performance Management 

    • Promote effective liaison with the Authority/Trust service users. 
    • Assist the General Manager in the correct application of contractor and sub-contractor performance monitoring regimes 
    • Ensure that all Service Providers provide evidence of contractual compliance with regard to all matters and in particular:  
    • Compliance with performance reporting requirements and the Performance Management System in respective Sub Contracts; 
    • Adherence to the Authority/Trust policies and procedures and statutory and legal obligations, including Health and Safety law, Insurance and Employment regulations 
    • Undertake due diligence of replacement proposals received from the Project Company subcontractors to ensure that works are required and that the proposed cost appear reasonable. 
    • Support due diligence of variation inquiries received from the Authority/Trust and responses received from the FM subcontractor. liaising with Authority/Trust and FM subcontractor as required. 
    • Support the General Manager(s) in review of subcontractor lifecycle reports 
    • Interface with the Vercity Strategic Asset Management team as required. 

     

    Deputising  

    • If required by the General Manager, to deputise for the Asset Manager during planned or short-term unplanned absence 

    Other Duties  

    • Support in the production of project Board packs ensuring that all content is to a professional standard and is delivered to the agreed timetable 
    • Undertake other duties as requested by the General Manager as is reasonable and in accordance with Vercity’s delivery of contractual requirements required 
    • Participate in the orientation programme for new staff recruited to Vercity 

     

     

    This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time with the Corporate and local business needs of Vercity and the particular PFI contract.  It will therefore, be subject to periodic review. 

     

    Vercity believes that diversity is paramount to driving creativity, innovation and value for our clients and for our people. All applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background. 

    This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time with the Corporate and local business needs of Vercity and the particular PFI contract. It will therefore, be subject to periodic review.

    Person Specification

    EXPERIENCE and COMPETENCIES 
    Essential 

    • Managing operational issues within a complex environment.  
    • Evidence of being able to take responsibility for identifying and addressing operational performance issues.  

    Desirable  

    • Working within a PFI environment.  
    • Experience of working within complex and interrelated contractual arrangements.  
    • Managing hard and soft FM service providers’ performance.  
    • Insurance claim management.  
    • Knowledge of quality, environmental and health and safety standards and industry specifications across a multi-environment basis to include education and health facilities where appropriate.  
    • Knowledge of HFM service delivery gained in a practical healthcare setting 
    • Knowledge of HFM statutory and regulatory compliance in healthcare 
      • Knowledge of working in a performance-based environment 
      • Knowledge of working with detailed contractual, statutory and guidance documents 
      • Knowledge of risk management principles and practices 

       

      SKILLS 
      Essential  

      • A high degree of interpersonal skills utilising these to build trust and confidence  
      • Problem solving in complex environments 
      • Engaging management style in providing advice and guidance to colleagues and other parties on FM issues with an ability to communicate complex issues in an easily understandable and persuasive manner 
      • Excellent written and presentational skills, including being computer literate with the Microsoft Office suite of programmes 
      • Excellent written and presentational skills, including business report writing 
      • Ability to work under own initiative with minimal supervision 

       

      PERSONAL ATTRIBUTES 
      Essential  

      • Professional in approach, outward looking and confident 
      • Attention to detail 
      • Promotes effective team work, shares information widely 
      • Effective communication, presentation and interpersonal skills 
      • Ability to work to deadlines and prioritise accordingly 
      • Self-confident and resilient 

      QUALIFICATIONS AND KNOWLEDGE 
      A professional qualification in engineering or facilities management or evidence of working towards a recognised management qualification is desirable 

      Vercity believes that diversity is paramount to driving creativity, innovation and value for our clients and for our people. All applications will receive consideration for employment without regard to ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, or social background.

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